Delivery & Returns

Delivery.

All United States orders over $75 will ship for free on us. Currently we only offer standard shipping. Orders placed with 11 J U L E S will generally ship within 5 business days. Once your order is fulfilled and shipped, you will receive a Shipment Notification with a tracking number. You will receive a “Cancelled Order” notification if there is any reason your order may be delayed or cancelled. 

We do offer a $__ rushed shipping option for shipping within 1-2 business days.

Returns.

11 J U L E S gladly accepts returns for a full credit within 7 days of original purchase on limited items. Items must be in same condition as received and in their original packaging.

For hygiene purposes, earrings cannot be returned or exchanged unless faulty. Custom orders cannot be returned or exchanged unless faulty.

Orders may be returned using any method of your choice, at your expense. We recommend using a trackable service.

Please contact us for approval prior to returning an item.

Order #______________
11 Jules Return
120 Willow Oak Trl
Floresville, TX 78114

Once we receive your return, we will process a refund for the cost of the returned item and send you an email. Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges are non-refundable.